Warranty Policy

All the products we sell are backed by the manufacturers warranty service. Any goods for possible warranty replacement must be returned to Pedal Project with proof of purchase for warranty assessment and inspection. Before returning the goods, please ensure you have proof of purchase or the purchase date so we can find records. This ensures that your warranty will be speedily dealt with. Items covered under manufacturers warranty will be repaired or replaced. Shipping and labour costs are not covered under any warranty.

1.1 Please note that certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.

1.2 Goods are subject to the manufacturers' warranties. We will pass on the benefit of those warranties to you, without being directly liable to you under any warranty.

1.3 Where goods are subject to warranty, you are responsible for returning them to us or the manufacturer (as provided by the warranty) and you may be responsible for additional costs including (but not limited to) freight.

1.4 Any warranty may be voided by damage to or misuse of the product, or problems caused by inadequate packaging or storage.

1.5 For health and safety reasons we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.

1.6 Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

 

Consumer Guarantees Act and Fair Trading Act

The Consumer Guarantee Act sets out minimum standards for goods sold by Pedal Project. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

 

Returns Policy

Products (excluding bikes) can be returned within 7 days of receipt for a refund at the original price less a 15% restocking fee and freight, or send you an exchange, provided that the following conditions are met:

The product must be in an unused, unopened condition with no damage (eg. scratches and marks).

All paperwork and labels must still be intact.

Items being returned for exchanges will incur freight charges and the restocking fee of 15%.

We cannot refund shipping or labour costs.

Please note we will not accept returns for any non-faulty item that has been used, and/or had tags removed. We strongly advise all customers to check goods thoroughly upon delivery before removing any attached tags.

Pedal Project does not accept returns due to normal wear and tear on used items.

There is no return or exchange on sale items or bicycles

2.1 Wrong Sizes/not the right part

2.1.1 Please make sure you contact us first on (04) 385 4238 or shop@pedalproject.co.nz. If you ordered clothing or footwear is the wrong size please send it back to us within Seven days of receipt with a completed returns form and we'll happily exchange it for another one in the correct size (if available) or another product of the same value. If you ordered a part for your bicycle without consultation from us, and it is not suitable then there is no return for this item.

2.1.3 The cost of getting the goods back to us is yours but we will cover the cost of freighting any replacement back to you, within New Zealand. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

2.1.4 Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

2.1.5 Please note, products returned or exchanged must be in a resalable condition with packaging intact and all labels returned with the item(s).

2.1.6 In the event of an exchange, items are subject to product availability.

2.1.7 Exchanged items can only be dispatched after the returned goods have been received (within seven days) and undergone a quality control check.

2.1.8 If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Pedal Project reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.